Glow By Slim Genie Return & Refund Policy
Effective Date: April 8, 2026
At Glow By Slim Genie ("Glow By Slim Genie", "Company", "We", "Us", or "Our"), we are committed to providing high-quality wellness products and services. This policy governs cancellations, refunds, and returns and is designed to comply with applicable Philippine laws, including regulations from the Food and Drug Administration (FDA), Department of Health (DOH), and Department of Trade and Industry (DTI).
1. CORE REFUND AND RETURN POLICY
1.1 Consultation Outcome Determines Eligibility
If a licensed healthcare professional determines that you are not a suitable candidate for a wellness treatment or product that requires consultation, your order will be cancelled and a full refund will be processed automatically.
If you are approved for treatment or purchase:
Ready-to-ship wellness products:
Orders become non-refundable once the product has been processed and handed over for delivery.Customized, compounded, or made-to-order products (if applicable):
Orders cannot be cancelled or refunded once preparation or allocation has begun.
These products are considered personalized and cannot be returned, restocked, or reused, in compliance with applicable laws and safety regulations.
2. ORDER CANCELLATIONS
You may request cancellation with a full refund under the following conditions:
Before order processing or shipment for ready-to-ship products
Before preparation begins for customized or compounded products
Once the order has been processed, shipped, or prepared, cancellations and refunds are no longer allowed.
Cancellation requests must be sent to:
📧 hello@glowbyslimgenie.com
(Include your full name and order details)
3. NON-RETURNABLE ITEMS
The following items are strictly non-returnable:
Wellness and health-related products
Customized or made-to-order products
Items that have been opened, used, or tampered with
Products requiring controlled handling or storage
4. EXCEPTIONS – DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We may offer replacement or refund under the following circumstances:
Item received is damaged
Item is defective
Incorrect product was delivered
Request Requirements:
Requests must be made within 7 days from delivery and must include:
Full name
Order details
Description of the issue
Clear photo and/or video evidence
Send requests to:
📧 hello@glowbyslimgenie.com
We reserve the right to verify claims. If the item is found not to be defective, damaged, or incorrect, the request may be declined.
Once approved, a replacement or refund will be processed at no additional cost.
5. PROCESSING OF REFUNDS AND REPLACEMENTS
Approved requests will be processed within 5–10 business days
Refunds will be issued via the original payment method, unless otherwise agreed
Replacements will be shipped as soon as available
6. ADVERSE REACTIONS
If you experience any unexpected or adverse reactions, please contact us immediately:
We may escalate the matter to appropriate professionals or regulatory authorities when necessary.
7. CUSTOMER SUPPORT
For all concerns regarding returns, refunds, or cancellations, you may contact:
Glow By Slim Genie
📧 Email: hello@glowbyslimgenie.com
📞 Phone: +63 960 340 7834
IMPORTANT NOTE
Due to the nature of wellness and health-related products, strict safety and regulatory standards apply. As such, most items are non-returnable and non-refundable once processed or delivered, except in cases expressly stated in this Policy.
